Shop Policies

Refunds & Returns

Custom Orders

All custom apparel, decorated items, team stores, spirit wear, fundraising stores, personalized products, and promotional products are final sale.

Due to the personalized nature of these products, we do not accept returns, exchanges, or issue refunds for proofs, spelling, or sizing.

Please review all proofs, spelling, sizing, and order details carefully before approving production.

Order Approval

Customers are responsible for reviewing and approving all artwork, names, numbers, colors, and sizing before production begins.

Once artwork has been approved, rink and ribbons is not responsible for errors that were present on the approved proof.

Damaged or Defective Items

If you receive an item that is defective, damaged, or decorated incorrectly due to an error on our part, please notify us within 7 days of delivery or pickup.

Email: rinkandribbons@gmail.com

Please include:

• Order number
• Description of the issue
• Clear photos of the product

If the issue is determined to be our error, we will, at our discretion:

• Replace the item
• Repair the item when possible
• Issue a refund or store credit if a replacement cannot be provided

Cancellation Policy

Because every order is custom-made, materials are ordered and production begins quickly to meet promised turnaround times.

Artwork & Design Fees

If an order is canceled after artwork or design work has been completed but before production begins, any applicable artwork or design fees are non-refundable.

Special Order Products

Items that are specially ordered from a manufacturer or supplier specifically for your order cannot be canceled once the order has been placed with the supplier.

Team Stores & Fundraising Stores

Orders placed through team stores, spirit wear stores, or fundraising stores are collected during a designated ordering period and immediately processed after the store closes. For this reason, these orders cannot be canceled or modified after the store has closed.

Event Orders

Orders needed for tournaments, schools, businesses, or special events are scheduled into our production calendar. Cancellation requests after production scheduling may be subject to material, setup, or production costs already incurred.

Refunds for Approved Cancellations

If an order qualifies for cancellation before production begins:

• Orders may be canceled within 24 hours of placing the order, provided production has not begun.
• Once artwork has been approved and production has started, orders cannot be canceled.
• Custom items, including apparel, hats, promotional products, team uniforms, spirit wear, fundraising stores, and personalized products, are non-cancelable once production begins.
• Any payment made, less applicable artwork, setup, restocking, or processing fees, will be refunded to the original payment method.
• Refunds are typically processed within 5–10 business days, depending on your financial institution.

Order Changes

We understand plans change. If you need to update sizing, names, quantities, or artwork, contact us as soon as possible. We will make every effort to accommodate changes before production begins, but changes cannot be guaranteed once an order has entered production.

Turnaround Times

All turnaround times will be clearly communicated to customers via email after their order has been placed. Standard lead times range from 5 to 18 business days.

Design Services

Complimentary basic design services are included with qualifying apparel orders.

Copyright & Trademark Responsibility

Customers are responsible for ensuring they have permission to reproduce any logos, trademarks, or copyrighted artwork they submit.

rink and ribbons reserves the right to refuse production of artwork that infringes on intellectual property rights.

Ownership of Artwork

Artwork created by rink and ribbons remains the intellectual property of rink and ribbons until design fees have been paid in full.

Upon payment of applicable artwork charges, customers may receive print-ready files if purchased as part of their order.

rink and ribbons reserves the right to use completed artwork in marketing materials, social media, portfolios, and promotional displays unless otherwise requested in writing.

Customer-Supplied Artwork

For the best print quality, please provide artwork in one of the following formats:

Preferred

• Adobe Illustrator
• EPS
• SVG
• Vector PDF

Accepted

• High-resolution PNG
• High-resolution PDF
• PSD (when applicable)

Low-resolution images, screenshots, or social media graphics may require recreation charges.

Questions?

Contact us at rinkandribbons@gmail.com as soon as possible if you need assistance with your order. This policy does not cover the following, as these are not considered our error:

• Incorrect size ordered by the customer
• Color selection changes after approval
• Spelling, names, numbers, or artwork approved by the customer
• Team roster changes
• Event cancellations
• Buyer’s remorse